Chandler Phillips thought he was applying to Edmunds.com for a job writing an advice column on buying and leasing cars. The editors had a better idea. They asked him to go undercover and work as a salesman at two lots: a high-pressure import dealership on the "auto mile" and a no-haggle American showroom.
It's a fascinating look inside a world that, as a relatively happy user of mass transportation, I know naught of. Warning: It's a long 'un—10 pages and a glossary. You might want to bookmark it for when you have the time.
