Julie Mullins

Finding fresh approaches to doing business isn't easy, especially in the current climate. But now it's becoming essential. Audio manufacturers, distributors, and dealers must figure out how to attract new customers while continuing to provide service for existing customers. Neither thing is easily accomplished in an era of change. But failure isn't an option. People with something to sell must connect with customers, and vice versa. Access is key.

Lately I've been hearing stories about people getting back into hi-fi, often from the people themselves. Some are buying new gear, but others have dug out and dusted off older equipment. Demand for electronics repair services was surging even before the pandemic. Once it struck, once and future audiophiles stuck at home plumbed their basements, attics, and storage units and pulled out old hi-fi components, hoping to resurrect them, only to find they weren't working, or not well.

Should they get 'em fixed?

Crossing borders and genre boundaries is never easy, but for Bryce Dessner, it's become a familiar experience.

Dessner, 45, a classically trained guitarist, multi-instrumentalist, and composer, has racked up multi-hyphenates over the last couple of decades of his musical career. Arguably best known for his work with indie rock band The National—where he shares lead guitar, piano, songwriting, and other duties with his identical-twin brother Aaron—he's also an accomplished arranger and producer and cofounder of two record labels.